Refund Policy
At NikoLed.com, we strive to ensure customer satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns & Refunds Eligibility
We accept returns and refunds under the following conditions:
- Defective or Damaged Items – If you receive a defective or damaged product, you must notify us within 7 days of delivery to request a return or replacement.
- Incorrect Items – If you receive the wrong product, contact us immediately for a replacement or refund.
- Unopened & Unused Items – You may return unused and unopened items within 30 days of purchase for a full refund.
- Rental Services – Refunds on rental services are only available if the cancellation is made at least 72 hours before the event date.
Non-Refundable Items
We do not accept returns or refunds for:
- Used or opened products (unless defective).
- Customized or special order items.
- Digital products or services.
- Final sale or clearance items.
Return Process
- Contact our support team at "info@nikoled.com" or call "+13056109937" to initiate a return.
- Provide your order number and a description of the issue.
- If eligible, we will issue a Return Authorization Number (RMA) and instructions for returning the product.
- Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- 📧 Email: info@nikoled.com
- 📞 Phone: +1 305 610 9937